SUPPORT

SUPPORT | Gamepad |

Problem:
NFS Underground crashes on the start of the race.
Solution:
deactivate Force Feedback in the game.

Problem:
your driver disk is not working or you do not have a floppy drive.
Solution:
download the driver in the download section

SUPPORT | Mouse |

When you purchased a notebook from Medion of the last two generations and you have problems with our TC-460 then please install the current modem driver from the Medion Homepage.

The problems occur like this: your pc doesn't shut down properly or completely

SUPPORT | TMR-3510 |

In the current revision this HDD box is not compatible to Samsung HDDs of the Spinpoint series, as well as NEC USB extension cards. Mainboards with a NForce 2 chipset have to be set to USB 1.1 mode to get them work.

SUPPORT | TMF-3560 |

Attention! Only use this Update if you are experiencing problems with our firewire case especially concerning with ahead Nero. The usage of this update goes on own risk! We do not adhere for any errors during update. Download the update from our page an unpack it. Now connect the firewirecase with a hard disk in it via USB to your PC. It is important that a HDD is included, because if not the case won’t be recognized. Now open the folder "ROMWriter" and start it with a double-click. Please click on "ReadRom" to look if the case has been recognized. Now click on the button "Load File" and open the file PL3507-042006B.hex in the folder "Update". Now click on "update". Now the update process should be running. Do not detach the case during update! Doing this may cause permanent damage to the case. When update is done close the window and turn off the case.When once again turning on the case the new firmware will be active.
» here (rar)

SUPPORT | TMN-620 |

Here you can download the latest firmware for TMN-620. Inside the Archive there is also an explanation how to flash the device
» here (rar)

SUPPORT | Case |

Here is a picture how to plug our front-usb connectors to your mainboard.


Here can you download information for frontpanel audio connectors.
» here (pdf)

SUPPORT | Soundcard |

The drivers cannot be installed

Please deactivate your onboard soundchip and additional components, such as onboard game- and midi-port before installing the soundcard

The soundcard does not create any sound

  • if you are using one pair of speakers please make sure, that you have connected it to the right port.
  • check the cable connections between speaker and soundcard.
  • Make sure that the speakers are switched on.
  • Please check the Audio-Mixer in your OS and make sure non is set on mute.
I always hear background noises, what can I do?

It is possible that other devices in your PC create interferences. If this appears please make sure that you position the soundcard away from VGA- or TV-cards or power supplies. Please set the Microphone port on mute if not used.

Since I installed the soundcard I always hear a deep purr

This purr (50Hz) appears because of the 220V power supply. It is induced in a socalled mass-loop. It occurs when two devices that are grounded by, e.g. coax cable are connected by an audio cable. In general the purr disappears when you use a special shielded cable.

When installing I get the Error Code "Code 69, diver cannot be installed"

Windows asks you, during installation,
for a driver from the Windows CD to install needed DirectX components. On the Windows CD there are only older drivers of DirectX which overwrite the newer ones. So when asked for the
Windows CD please refer to the following folder: x:\windows\system


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